Local Delivery

At MIEL, we are committed to providing convenient and personalized service to our local customers. That's why we are proud to offer local delivery straight to your doorstep.

Delivery Area

We currently offer local delivery within [specific delivery area, e.g., 15-mile radius of our store, certain zip codes, etc.]. To see if you qualify for local delivery, please contact us with your address.

Delivery Fees

Our delivery fees are as follows:

- Orders under $150: $10

- Orders over $150: FREE

Delivery Times

We strive to make all deliveries within 48 hours of order placement, unless otherwise agreed upon by both parties, during our regular business hours of 11 AM to 7 PM, Wednesday through Sunday. If you require delivery at a specific time, please let us know and we will do our best to accommodate your request.

How to Order

To place an order for local delivery, please follow these steps:

1. Browse our products online or contact us to discuss your needs.

2. Provide your delivery address and desired delivery date/time.

3. Make payment using one of our accepted methods (see below).

4. You will receive an order confirmation with your delivery details.

On the day of delivery, you will receive a notification when your order is out for delivery. Our friendly staff will deliver your order to your doorstep and will follow any special instructions you have provided.

Event Services & Payment Processing

In addition to our local delivery services, MIEL offers comprehensive event planning and catering solutions. Our experienced team will work closely with you to create a personalized, memorable experience for your guests.

Event Payment Processing

To streamline the event booking process, we use a secure online payment system that allows you to easily pay for your event services.

- Our payment gateway integrates seamlessly with our event registration platform, so your guests can RSVP and submit payments all in one place.

- We accept all major credit cards, including Visa, MasterCard, American Express and Discover.

- Payments are processed quickly and securely, with funds typically available in 1-2 business days.

Invoicing & Payment Plans

For larger events or corporate clients, we are happy to set up an invoicing and payment plan to suit your needs.

- Invoices can be customized with your branding and include detailed line items for services, rentals, staffing, etc.

- We can arrange for deposits, progress payments, and final payment to align with your planning timeline and budget.

- Automated payment reminders and receipts keep you informed throughout the process.

Refunds & Cancellations

We understand that plans can change. Our refund and cancellation policy for events is as follows:

- Cancellations more than 30 days before the event: 90% refund

- Cancellations 14-30 days before the event: 50% refund

- Cancellations 4-14 days before the event: 70% refund

- Cancellations 3 days or less before the event: No refund

Certain rentals or custom items may be non-refundable. We will review all terms with you during the booking process.

Payment Methods

We accept the following payment methods for local delivery and event services:

- Credit Cards: Visa, MasterCard, American Express, Discover

- ACH Bank Transfer

- Check (for event deposits and final payments)

All online transactions are processed securely through our PCI-compliant payment gateway. Your payment information is never stored on our servers.

Contact Us

If you have any questions about our local delivery, event services, or payment policies, please contact us at:

MIEL

Yesi@mielgraze.com

Our customer service team is available 11 AM to 7 PM, Wednesday through Sunday to assist you.

Effective as of May 6, 2024